Consent Overview
When you provide your phone number and opt in, you agree to receive text messages from Ferni to support your coaching journey.
- SMS consent is optional—not required to use Ferni
- You can opt out anytime by texting STOP
- Message and data rates may apply
- We will never sell your phone number
What This Document Covers
This SMS Terms & Consent document explains:
- What types of messages you'll receive
- How often we'll text you
- Costs you may incur
- How to opt out or modify your preferences
- Your rights under the Telephone Consumer Protection Act (TCPA)
- How we protect your phone number
Agreement
By providing your mobile phone number and opting in to SMS communications:
- You consent to receive autodialed, recurring text messages from Ferni AI, Inc.
- You confirm you are the account holder or authorized user of the phone number
- You agree to these SMS Terms & Consent
- You acknowledge that consent is not a condition of purchase
What You're Consenting To
By opting in, you expressly consent to receive:
Automated Text Messages
- Messages sent using automated technology
- Recurring messages at the frequency described below
- Messages to the mobile phone number you provided
Message Categories
| Category | Purpose | Examples |
|---|---|---|
| Coaching Support | Personalized coaching messages | Check-ins, encouragement, insights |
| Reminders | Session and goal reminders | Upcoming session alerts, habit nudges |
| Account Notifications | Important service updates | Subscription renewals, security alerts |
| Transactional | Required communications | Verification codes, confirmation messages |
Not Included
We will never send:
- Marketing messages from third parties
- Messages on behalf of other companies
- Unsolicited promotional content
- Messages selling products unrelated to your Ferni service
Message Types & Content
Here's what you can expect to receive from Ferni via SMS:
Coaching Reminders
"Hey! Ready for your check-in with Maya? She's been thinking about your morning routine progress."
Gentle nudges to reconnect with your coaching sessions. These help you stay on track with your personal development goals.
Personalized Check-Ins
"How did that conversation with your manager go yesterday? We're here if you want to talk through it."
Follow-ups on topics from your recent sessions. Our team remembers what matters to you and checks in at meaningful moments.
Habit Tracking Nudges
"Day 7 of your meditation streak! That's a full week. How's it feeling?"
Encouragement for the habits you're building. Celebrate milestones and get gentle reminders to keep going.
Account Notifications
"Your Ferni subscription renews in 3 days. Questions? Reply or call us."
Important updates about your account, billing, and service changes. These are informational, not promotional.
Verification & Security
"Your Ferni verification code is 482953. This expires in 10 minutes."
One-time codes for account verification and security. These may be sent even if you've opted out of other messages.
Message Personalization
Messages are personalized based on:
- Your conversation history and goals
- The AI coaching persona you're working with
- Your time zone and preferences
- Your recent activity and progress
Message Frequency
Expected Frequency
| Metric | Details |
|---|---|
| Typical Weekly | Varies with the reminders and check-ins you turn on |
| Maximum Daily | Up to 3 messages per day |
Quiet Hours
We respect your time and will not send messages:
- Between 9:00 PM and 8:00 AM in your local time zone
Frequency Variations
Message frequency may vary based on:
- Active coaching periods: More check-ins when you're actively engaged
- Goal milestones: Celebratory messages when you hit targets
- Low activity: Fewer messages if you haven't engaged recently
- Your preferences: Adjustable in account settings
Adjusting Frequency
You can control message frequency:
- In the app: Menu → How I reach you → How should I check in?, where you can turn texts on or off
- By email: Contact support@ferni.ai
- Complete opt-out: Reply STOP to any message
Costs & Carriers
Your Costs
Standard text messaging rates from your mobile carrier will apply to all messages you receive from Ferni. Check with your carrier for details about your messaging plan.
What Ferni Charges
Ferni does not charge separately for SMS messages. Text messaging is included as part of your Ferni service. However, your mobile carrier may charge you based on your plan.
Carrier Compatibility
Ferni SMS works with all major U.S. carriers and most regional carriers:
| Major Carriers | Status |
|---|---|
| AT&T | ✓ Fully supported |
| Verizon | ✓ Fully supported |
| T-Mobile | ✓ Fully supported |
| Sprint (now T-Mobile) | ✓ Fully supported |
| US Cellular | ✓ Supported |
| Cricket | ✓ Supported |
| Metro by T-Mobile | ✓ Supported |
| Other regional carriers | ✓ Generally supported |
International Numbers
Currently, Ferni SMS is only available for U.S. mobile phone numbers. International messaging may be available in the future.
Delivery Issues
If you're not receiving messages:
- Verify your phone number in Menu → How I reach you
- Check that you haven't blocked our number
- Ensure you have SMS enabled with your carrier
- Contact us at support@ferni.ai
How to Opt Out
Reply STOP to any Ferni message to immediately unsubscribe from all SMS communications. You'll receive a confirmation message, and we won't text you again unless you opt back in.
SMS Keywords
| Keyword | What It Does |
|---|---|
| STOP | Unsubscribe from all Ferni text messages |
| STOPALL | Same as STOP—unsubscribe from all messages |
| QUIT | Same as STOP—unsubscribe from all messages |
| CANCEL | Same as STOP—unsubscribe from all messages |
| UNSUBSCRIBE | Same as STOP—unsubscribe from all messages |
| END | Same as STOP: unsubscribe from all messages |
| HELP | Get support information and contact details |
| INFO | Same as HELP—get program information |
What We Reply
- STOP: "You're unsubscribed from Ferni texts. Reply START to resubscribe."
- START: "Welcome back! You're resubscribed to Ferni texts. Msg & data rates may apply. Reply STOP to cancel, HELP for help."
- HELP: "Ferni: reminders and check-ins you turned on, up to 3 msgs/day. Msg & data rates may apply. Reply STOP to cancel. Help: support@ferni.ai or ferni.ai/sms-consent"
Other Ways to Opt Out
- In-App: Menu → How I reach you → How should I check in? → uncheck Texts
- Email: Send "Opt out of SMS" to support@ferni.ai
- Phone: Call 1 (888) 598-3952
What Happens After Opting Out
- You'll receive a confirmation: "You're unsubscribed from Ferni texts. Reply START to resubscribe."
- All coaching, reminder, and notification messages will stop
- You may still receive transactional messages (verification codes) if you initiate them
- Your Ferni account remains active—only SMS is disabled
- Your phone number remains on file (for account association) until you request deletion
Processing Time
Opt-out requests are processed immediately. In rare cases, you may receive one additional message that was already in our sending queue before your request was processed.
How to Opt In
Initial Opt-In
You can opt in to Ferni SMS by:
- In-App: Menu → How I reach you → How should I check in?. Verify your number with the 6-digit code we text you, then check Texts. The box is unchecked until you check it, and this disclosure sits right under it: "Turn on texts and Ferni will text this number with reminders and check-ins, up to 3 a day. Msg & data rates may apply. Reply STOP to cancel, HELP for help."
- On a call: When you ask Ferni to text you something, Ferni first tells you it will text your number, that msg & data rates may apply, and that you can reply STOP anytime. That consent covers only texts you ask for, not check-ins.
Re-Subscribing After Opt-Out
If you previously opted out and want to receive messages again:
| Keyword | What It Does |
|---|---|
| START | Re-subscribe to Ferni SMS |
Opt-In Confirmation
When you turn texts on, we send one confirmation: "Ferni here. You'll get reminders and check-ins at this number, up to 3 a day. Msg & data rates may apply. Reply STOP to cancel, HELP for help." During quiet hours it waits until 8:00 AM your time.
Consent Records
We maintain records of your consent including:
- Date and time of opt-in
- Where you opted in (in-app settings, or a request on a call)
- The version of the consent language shown at the time
- Date and time you opted out, if you do
Your Data & Privacy
Phone Number Protection
We take your privacy seriously:
- Never sold: We never sell, rent, or share your phone number with third parties for their marketing
- Encrypted: Your phone number is encrypted at rest and in transit
- Access limited: Only authorized systems and personnel can access your number
- Retained only as needed: Your number is retained only as long as your account is active
How We Use Your Phone Number
| Use | Purpose |
|---|---|
| SMS Delivery | Send you the messages you've consented to |
| Account Security | Verify your identity, send security alerts |
| Voice Coaching | Enable phone call coaching sessions |
| Account Association | Link your phone to your Ferni account |
Service Providers
We use the following providers to deliver SMS messages:
- Twilio: SMS infrastructure and delivery
- Mobile carriers: Final delivery to your device
These providers process your phone number only for message delivery and are contractually bound to protect your data.
Deleting Your Phone Number
You can request complete deletion of your phone number by:
- Clearing it in Menu → How I reach you (this also turns texts and calls off)
- Requesting deletion via privacy@ferni.ai
- Deleting your entire Ferni account
For complete details on how we handle your personal data, see our Privacy Policy.
Your TCPA Rights
The Telephone Consumer Protection Act (TCPA) gives you important rights regarding text messages. Here's what you should know:
Your Rights Under TCPA
- Prior express consent required: We cannot send you automated text messages without your consent
- Right to revoke: You can revoke consent at any time by any reasonable means (texting STOP, calling us, emailing us)
- No consent required for purchase: We cannot require SMS consent as a condition of purchasing our services
- Clear disclosure: We must clearly disclose the nature of messages before you opt in
Our Compliance
Ferni is committed to TCPA compliance. We:
- Only send messages to numbers that have opted in
- Honor all opt-out requests promptly
- Maintain records of consent
- Include opt-out instructions in messages
- Identify ourselves in all messages
- Respect the National Do-Not-Call Registry
Exemptions
Certain messages may be sent even after you opt out:
- One-time password (OTP) verification codes you've requested
- Responses to messages you initiate
- Important security alerts about your account
Filing Complaints
If you believe your TCPA rights have been violated, you may:
- Contact us at legal@ferni.ai
- File a complaint with the FCC at consumercomplaints.fcc.gov
- File a complaint with the FTC at reportfraud.ftc.gov
Troubleshooting
Not Receiving Messages
| Issue | Solution |
|---|---|
| Wrong phone number | Verify your number in Menu → How I reach you |
| SMS disabled | Check Texts in Menu → How I reach you → How should I check in? |
| Previously opted out | Text START to re-subscribe |
| Number blocked on your phone | Check blocked numbers in your phone settings |
| Carrier blocking | Contact your carrier or us for help |
| Poor signal | Messages will arrive when signal improves |
Receiving Too Many Messages
- Turn texts off: Uncheck Texts in Menu → How I reach you → How should I check in?
- Opt out temporarily: Text STOP, then START when ready
- Contact support: We can customize your preferences
Messages Arriving Late
SMS messages may be delayed due to:
- Carrier network congestion
- Poor signal at time of sending
- Phone being off or in airplane mode
- Carrier maintenance windows
STOP/HELP Not Working
If SMS keywords aren't working:
- Ensure you're replying to a Ferni message (not a new text)
- Check that your message contains only the keyword (no extra text)
- Wait 1-2 minutes and try again
- Contact us directly at support@ferni.ai
Contact Us
We're here to help with any questions about our SMS program.
Quick Help
- Text HELP to any Ferni message for immediate assistance
- Text STOP to unsubscribe from all messages
Support Channels
| Channel | Contact | Best For |
|---|---|---|
| support@ferni.ai | General inquiries, detailed issues | |
| Phone | 1 (888) 598-3952 | Urgent issues, immediate help |
| Privacy | privacy@ferni.ai | Data concerns, deletion requests |
| Legal | legal@ferni.ai | TCPA concerns, compliance questions |
Mailing Address
Ferni AI, Inc.
Attn: SMS Support
Philadelphia, Pennsylvania
United States
Response Times
- STOP/HELP texts: Immediate automatic response
- Email support: Within 24-48 business hours
- Phone support: Available during business hours
Program Details Summary
- Program Name: Ferni AI Coaching SMS
- Message Frequency: Varies, up to 3 messages per day
- Message Types: Coaching support, reminders, notifications
- Opt-Out: Reply STOP to cancel
- Help: Reply HELP or contact support@ferni.ai
- Costs: Message and data rates may apply
Thank you for trusting Ferni with your personal growth journey. We're honored to support you.