Back to Home

Privacy Policy

Last updated: December 1, 2025

Introduction

At Ferni ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI life coaching service, whether through our web application or phone service.

Information We Collect

We collect information that you provide directly to us, including:

  • Conversation Data: The content of your conversations with Ferni and our AI specialists, which helps us provide personalized coaching.
  • Account Information: Your email address and phone number if you choose to create an account or call our service.
  • Usage Data: Information about how you interact with our service, including session duration and features used.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI life coaching services
  • Remember your preferences and conversation history for a personalized experience
  • Respond to your requests and provide customer support
  • Send you updates about our service (with your consent)
  • Protect against fraudulent or unauthorized activity

Data Security

We implement industry-standard security measures to protect your personal information. Your conversations are encrypted in transit and at rest. We regularly review and update our security practices to ensure your data remains protected.

Data Retention

We retain your conversation history to provide continuity in your coaching experience. You can request deletion of your data at any time by contacting us at privacy@ferni.ai.

Third-Party Services

We use trusted third-party services to help operate our platform, including:

  • Cloud hosting providers for data storage
  • AI language models for conversation processing
  • Analytics services to improve our product

These partners are contractually obligated to protect your information and only use it as directed by us.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your conversation history

Children's Privacy

Ferni is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: