Ferni
Get Started Free
Help & Support

We're here for you.

Questions? Issues? Just want to talk? Here's how to reach us.

Common Questions

Quick answers to things people ask us.

How do I start a conversation?
Just call 1 (888) 598-3952 or open the app. Say hello. That's it. No signup required for your first conversation.
Does Ferni remember our conversations?
Yes—everything. Your context, your history, your growth. When you come back, we pick up right where we left off. It's like talking to a friend who never forgets.
Is my data private?
Absolutely. Your conversations are encrypted end-to-end. We never sell your data or use it to train AI models. You can export or delete your data anytime. See our Privacy Policy for details.
How do I switch between team members?
Just ask! Say "Can I talk to Maya about my habits?" or "I need Peter's perspective." The handoffs are seamless—your context travels with you.
Is this therapy?
No. Ferni is a life coaching companion—perfect for day-to-day support, goal-setting, habit building, and talking through decisions. For clinical mental health needs, please work with a licensed professional. Ferni complements professional help but isn't a substitute.
What if I'm in crisis?
If you're in immediate danger, please contact emergency services (911) or a crisis hotline like the 988 Suicide & Crisis Lifeline. Ferni is designed for growth conversations, not crisis intervention.
How is Ferni free?
The Ferni Fund. People who can afford to gift forward help keep Ferni accessible for everyone. No paywalls, no premium tiers. Everyone gets the full experience.
Can I use Ferni on multiple devices?
Yes! Your account syncs across all devices. Start a conversation on your phone, continue on your computer. Your whole history travels with you.

Ferni is free because of people like you

Those who can gift forward keep Ferni accessible for everyone. No paywalls. No premium tiers. Just community.

Gift Forward

Still need help?

We're real people. Reach out anytime.

Accessibility

Ferni is built to be accessible to everyone. We support screen readers, keyboard navigation, and follow WCAG 2.1 AA guidelines. If you encounter any accessibility issues, please let us know.

Read our Accessibility Statement